Under the direction of the Member Experience Director, the Front Desk Staff is responsible for creating a positive member/guest experience that will elevate the Y brand, promote member engagement, strengthen member retention and support programs. You are the face of our facility and will serve as the first point of contact for our member/guest.

• Builds authentic relationships with YMCA members, participants, volunteers and staff.
• Encourages YMCA membership purchases and usage by effectively promoting YMCA memberships and programs.
• Works within the established record-keeping system and inputs member and program participant information and payments accurately.
• Leverages all technology relevant to the membership sales process.
• Understands and enforces YMCA policies and best practices.
• Maintains knowledge of the YMCA’s facility and provides Cause-Driven Tours as needed.
• Effectively fields customer and participant questions and complaints in an appropriate, timely, and productive manner.
• Assists in the member retention process, promotional campaigns, and fundraising efforts.
• Works within the cash handling policies for the position.
• Responds to all emergencies as outlined in the YMCA’s Emergency Action Plan.
• Attends scheduled Member Experience Team meetings and in-service trainings.
• Maintains confidentiality of member and program participant records.
• Ensures the safety and cleanliness of the lobby and reception area.
• Other duties as assigned based on departmental needs.

• Minimum of High School diploma or the equivalent.
• Good verbal and written communication skills are essential.
• Most possess a clear understanding of the YMCA as an organization and how the YMCA relates to and serves the community.
• Ability to define and solve problems, establish facts, and draw conclusions.
• Demonstrated, relevant work experience.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Ability to complete multiple tasks concurrently.
• Will leverage all technology relevant to YMCA member experience.
• Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.

• Free Membership
• Discounted Programming
• Free CPR/AED/First Aid Training
• 8% Retirement for Vested Employees
• Paid Leave For All
• Opportunities for Training and Advancement
• Work That Makes a Lasting Difference